1. Acceptance of Terms
By using Soap, you agree to these Terms of Service. If you do not agree, do not use it.
2. What Soap Is
Soap is a marketing product for local businesses, run by The Digital Wash Florida LLC ("The Digital Wash", "we"). It builds and hosts your website and, on a marketing plan, writes blog posts and job stories, tracks your rankings and sends a monthly report. What your plan includes is listed on your Plan Order.
3. Your Agreements
You sign papers with us: a Base Agreement, once; a Plan Order for a marketing plan; and a Website Agreement when we build or rebuild your website. If these Terms and your signed papers disagree, your signed papers win.
4. Your Account
Give us accurate details. Keep your sign-in to yourself and tell us right away if someone else gets into your account. You must be at least 18.
5. Acceptable Use
Do not use Soap for anything illegal, to send spam, to impersonate someone, to upload malicious files, or to scrape, reverse engineer or interfere with it.
6. Content
The Digital Wash approves and publishes blog posts; you do not pre-approve them. We may, at our choice, send a post to you first. Only a post we send you waits, for up to 5 business days, and then it publishes as sent. A post that is finished and either published or sent to you for approval by the end of the month counts as that month’s post. You can ask for changes to any piece before or after it publishes. You are responsible for what you send us and confirm you have the rights to it. We may remove content that breaks these Terms.
7. Price and Billing
Your monthly price is the one on your Plan Order. We may change prices with 60 days written notice.
Your plan is billed on the 1st of each month. The first charge is on the 1st of the month after your website goes live; the days from go-live to that 1st are free. The card you keep on file is charged automatically.
If a payment fails, the card is retried for 14 days. After that, new content, the monthly report and our requests to you pause until it is paid. Your website stays up.
8. Term and Leaving Early
Your term is the one on your Plan Order: 6 or 12 months on our standard marketing plans, or month to month where the Plan Order says so. Website-only hosting is month to month.
The term starts on the 1st of the month after your website goes live and runs in whole calendar months from that day. The days before that 1st are free and do not count toward the term.
If you end your plan before the term is served, the months left in the term become due at your agreed monthly price. The months left are the months of the term not yet charged; the month you cancel in is already paid for. We invoice that amount on the day you cancel, payable by the pay link on the invoice. Your cancellation does not wait for that invoice to be paid.
9. Your Website and Domain
Until the term is served or the early-leave invoice is paid, The Digital Wash Florida LLC owns and hosts the website we build for you. From then on the website is yours, and you may move it anywhere you like. If The Digital Wash ends this agreement, the website is yours from that day.
Your domain is yours, always. It stays in your name and you can move it anytime.
The words, photos, logos and other material you give us are yours at all times.
The Soap software itself — its code, designs and methods — belongs to The Digital Wash.
10. Your Data
You own your data. We use it only to provide Soap, as described in our Privacy Policy. Ask and we will export it for you.
11. Services We Use
Soap runs on services from other companies, including Google, Stripe, Supabase, Anthropic, DataForSEO, Resend and AssemblyAI. Their own terms apply to them, and we are not responsible for their outages or changes.
12. No Guaranteed Results
We do not guarantee search rankings, calls, reviews or revenue. Results depend on your market, your competitors and things outside our control. Soap is provided as is, except for what your signed papers promise.
13. Limitation of Liability
Our total liability is limited to the fees you paid in the 12 months before the claim. Neither of us is liable for lost profits or indirect damages.
14. Changes to These Terms
We may change these Terms with 30 days notice by email. Using Soap after that means you accept the change.
15. Governing Law
These Terms are governed by Florida law. Disputes are resolved in Hillsborough County, Florida.